We would like to thank you for choosing The Cleaning Ritual for your cleaning needs. We appreciate all of our clients and strive to exceed our client’s expectations. In order to maintain a smooth business relationship, we have established our company’s policies and procedures:

Access to Home and Business

The Cleaning Ritual Team must be able to access your home and/or Business to provide scheduled services on your scheduled cleaning day. Our preferred entry method options are:

• Provide the company with a key. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secure key safe and are cross referenced for your protection.

• Provide us with the door, garage or key box code.

If a client chooses not to provide a key or a code, an alternative entry method must be provided. Please inform us of your chosen entry method prior to your first scheduled cleaning. If the cleaning team arrives and is unable to access your home, they will not be able to perform your cleaning service. In this case, the client acknowledges that the full fee for the scheduled cleaning will be charged even though the cleaning service was not performed.

If a client chooses to leave their door unlocked, place the key under the mat, or leave their key in any other location for the cleaners to gain entry, the client releases The Cleaning Ritual from any and all liability that could arise as a result of leaving your home unsecured.

Service Limitations/Condition of Home or Business

• Please help us limit our exposure to and possible spreading of contagious illness. We appreciate knowing when someone in your home presents a possible risk.

• We do not climb higher than a 2-step ladder.

• We cannot move heavy or awkward furniture or other items, but will try to reach visible places with an extension duster or mop.

• If an area in the home is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, and the area around them, human/animal excrement, blood, vomit, urine, etc).

• Your scheduled cleaning time is based on the average time it takes to clean the areas in your home that you have requested. It is advantageous to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. If you feel that the condition of your home would require additional cleaning time (such as in the event of a family get-together, recent illness, or higher than average traffic) please feel free to call or text 417-501-7987 to schedule additional cleaning time.

• The client is expected to provide our cleaning crew with a safe and reasonably clutter-free work environment.

• We reserve the right to leave the home if we feel our personal safety is in danger from either another person or animal. In such a case, the client acknowledges that the full fee for the scheduled cleaning will be charged.

• We do not clean desks unless they are straightened, cleared, or at the client’s special request. We assume no responsibility for items on desks.

• As a courtesy to your cleaning team members, we ask that you please keep the temperature of your home within a comfortable range. If you will be away from your home for work or vacation during a scheduled cleaning, please remember to leave your heat/AC on for the benefit of your cleaning team.

• We ask that you please refrain from smoking inside your home while your cleaning team is present. Additionally, if the smoke smell inside your home is extremely strong, our cleaning team may have to leave and will not be able to perform your cleaning services. Please make sure your home is free of any strong smoke odor before the cleaning team arrives.

• The Cleaning Ritual does not accept responsibility for any plumbing, electrical, or other mechanical issues in your home. While performing cleaning services, our team will utilize your plumbing and electricity as required for our tasks (e.g. running water for cleaning, using electrical outlets for equipment). It is the client’s responsibility to ensure that all plumbing and electrical systems are in working order before the scheduled cleaning.

• In the event of a malfunction or failure of plumbing or electrical systems during cleaning, The Cleaning Ritual will not be held liable for any damages, disruptions, or costs associated with these issues. We encourage clients to address any known issues with plumbing or electrical systems prior to our arrival to ensure a smooth and safe cleaning experience.

Payment Methods and Tips

Payment for services and fees are due on your scheduled cleaning day.

All The Cleaning Ritual’s clients are required to have a credit or debit card on file with us. We are happy to process the card on file for your payments.

If a client prefers to use a payment method other than the card we have on file, The Cleaning Ritual also gladly accepts cash or a check as long as a credit or debit card is also on file. If paying by cash or check, please leave payment on the kitchen counter sealed in an envelope marked "The Cleaning Ritual". Please make checks payable to The Cleaning Ritual.

Tipping

Tips are not required but are appreciated. If you would like to leave your cleaning team a tip, you can add it when you receive your invoice or please leave it in cash, separate from your regular cleaning payment and notify us at 417-501-7987. It will then be added to your cleaning team members paycheck. Our employees are not allowed to accept checks written to them directly.

Cancellations and Rescheduling

If you need to cancel your appointment or reschedule your cleaning please call or text 417-501-7987 at least 2 business days prior to your scheduled cleaning day. Since we turn away other clients to hold your reservation we greatly appreciate your consideration.

We do have a 50% cancallation fee if you cancel within 24 hours of your scheduled cleaning.

Please reference our Service Contract for more information.

Satisfaction and Refund Policy

We pride ourselves on giving superior service to our clients. In the event that you are not satisfied with your cleaning, please let us know your concerns as soon as you are able within 24 hours of your cleaning. If your cleaning team is able to return to your home to resolve the issue they will do so at no additional expense to you. If we are not able to resolve the issue, a refund (or credit) of your payment sufficient to cover our error will be issued.